Refund policy

Thank you for choosing to shop with us at UNBOX. We are dedicated to ensuring your shopping experience is exceptional and strive to provide the best possible service. We understand that sometimes you may need to return an item, and we want to make the process as seamless as possible. Please take a moment to review our improved return policy:

Return Eligibility:

We offer a return window of 7 days from the date of receipt for eligible items. To be eligible for a return, the merchandise must be in its original, unused condition. Please keep in mind that we reserve the right to refuse returns if the items do not meet our quality standards.

Return Process:

Initiating a return is simple. You can choose between mailing the item back to us or visiting our physical store. Once your return request is approved, we will issue a store credit in the form of an electronic gift card. Kindly note that the customer is responsible for the return shipping cost.

Return Requirements:

For a successful return, please ensure that the item is unworn, unwashed, and unaltered. The original tags must also remain attached to the item. Please be aware that certain items, such as accessories, jewelry, swimsuits, skincare, candles, and home decor items, are not eligible for return or exchange.

Final Sale Items:

Please be mindful that items marked as "FINAL SALE" are not eligible for return or exchange. We strongly recommend carefully reviewing your selection before finalizing your purchase.

Questions and Contact Information:

If you have any questions or concerns about our products, please don't hesitate to reach out to us. Feel free to contact us at info@unboxpr.com or visit our physical store located at 110 C. del Parque Ste GB, San Juan, PR, 00911. Our team is here to assist you and provide any necessary information to ensure your satisfaction.

Damaged or Defective Items:

In the rare event that you receive an item you believe is damaged or defective, please notify us within 48 hours of receiving the item by emailing info@unboxpr.com. To assist us in resolving the issue promptly, include your name, proof of purchase, a detailed description of the problem, and photos of the item. We will carefully review your request and reserve the right to deny any return, exchange, or repair request that does not meet our criteria.

We sincerely appreciate your understanding and cooperation in adhering to our return policy. At UNBOX, we value our customers and strive to provide exceptional service. Should you have any further questions or concerns, please feel free to contact us. We are here to address any inquiries you may have and ensure your shopping experience with us is nothing short of excellent.