Shipping policy

To return your product, you should mail your product to: UNBOX Calle C. del Parque Ste GB, San Juan, PR 00911. You will be responsible for paying for the shipping costs for returning your item. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. A $15 return shipping fee will be deducted from your refund once items are returned. We are not responsible for the package once it’s delivered to the courier or delivery companies.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item. 

LOST PACKAGES:

Unfortunately, we are not responsible for packages that may become lost in transit. It is the responsibility of the receiver to locate packages. We will, however, do everything in our power to assist you.

We require that you select a secure delivery address and preferably one where someone is able to receive your package directly.