To initiate the return process, please mail the item to our facility at UNBOX, located at 110 C. del Parque Ste GB, San Juan, PR 00911. Kindly note that you are responsible for the shipping expenses, as we do not provide reimbursement for such costs. Shipping costs are non-refundable.
The duration of the return process may vary depending on your location. Upon receiving the returned items, a $15 fee will be deducted from your refund to cover return shipping costs. Once the package is handed over to the courier, we cannot be held responsible for its journey.
For items valued above $75, we recommend using a trackable shipping service or obtaining shipping insurance. While we strive for customer satisfaction, we cannot guarantee receipt of your returned item.
We are not responsible for lost packages during transit. It is your responsibility to locate and recover any lost packages. We will assist you to the best of our abilities.
Please provide a secure delivery address where someone can receive the package to ensure a smooth and timely delivery of your purchase.