Refund policy

Items can be returned within 7 days from receipt in original, unused condition for a store credit (electronic gift card) via mail or shop. We reserve the right to refuse the return if merchandise does not meet our standard.

Items must be unworn, unwashed, and unaltered with original tags attached. Accessories, Jewelry, Swimsuits, Skincare, Candles and Home Decor not eligible for return or exchange.

FINAL SALE is not eligible for return or exchange.

If you have any questions about any piece before making a purchase, please do not hesitate to contact us at info@unboxpr.com or visit our shop 110 C. del Parque Ste GB, San Juan, PR, 00911.

We will gladly address any questions or concerns you may have.

In the event you receive an item that you believe is damaged or defective, we require that you email info@unboxpr.com  within 48 hours of receiving the item and include your name, proof of purchase, a description of the issue, and photos of the item.  We reserve the right to deny any request for return, exchange, or repair.