Política de reembolso

Thank you for choosing to shop with us at UNBOX. We are committed to providing an exceptional shopping experience and the highest level of service. We understand that sometimes a return may be necessary, and we aim to make this process as seamless as possible. Please review our enhanced return policy below:

Return Eligibility:

We offer a return window of 7 days from the date of receipt for eligible items. To qualify for a return, merchandise must be in its original, unused condition. Please note that we reserve the right to refuse returns if items do not meet our quality standards.

Return Process:

Initiating a return is straightforward. You may either mail the item back to us or visit our physical store. Once your return request is approved, we will issue store credit in the form of an electronic gift card. Please note that customers are responsible for return shipping costs.

Return Requirements:

To ensure a successful return, items must be unworn, unwashed, and unaltered, with original tags attached. Please be aware that certain items, such as accessories, jewelry, swimsuits, skincare products, candles, and home decor, are not eligible for return or exchange.

Final Sale Items:

Items marked as "FINAL SALE" are not eligible for return or exchange. We strongly recommend carefully reviewing your selection before finalizing your purchase.

Questions and Contact Information:

If you have any questions or concerns regarding our products, please contact us at info@unboxpr.com or visit our physical store at 110 C. del Parque Ste GB, San Juan, PR, 00911. Our team is here to assist you and provide any necessary information to ensure your satisfaction.

Damaged or Defective Items:

In the rare event that you receive a damaged or defective item, please notify us within 48 hours of receipt by emailing info@unboxpr.com. To help us resolve the issue promptly, please include your name, proof of purchase, a detailed description of the problem, and photos of the item. We will review your request carefully and reserve the right to deny any return, exchange, or repair request that does not meet our criteria.

We sincerely appreciate your understanding and cooperation with our return policy. At UNBOX, we value our customers and strive to provide exceptional service. If you have any further questions or concerns, please do not hesitate to contact us. We are here to address any inquiries and ensure your shopping experience with us is nothing short of excellent.